Allegro Commission Recovery in Dropshipping (2026)

Allegro charges its sales commission at the moment of purchase, on the item price plus any delivery the buyer pays for. When a transaction falls through, the seller can get that commission back as a transaction discount (in Polish rabat transakcyjny): automatically in some cases, otherwise by filing a claim within 45 days. GAPLI files these claims for connected Allegro accounts and settles the commission with sellers by offset.

Key takeaways

Allegro calculates the commission when the buyer purchases, and the base includes delivery paid by the buyer. Free delivery and delivery under Allegro Smart! are not added (Allegro Help).
Cancelled unpaid orders and duplicate purchases are refunded automatically. Other cases need a claim filed within 45 days of the transaction (Allegro Help).
For returns with a quality reason (wrong item, late delivery, damaged goods), the refund depends on your Allegro sales quality being at least "Neutral".
Allegro Buyer Protection compensation is not a commission refund. It is added to the seller's bill and has to be matched with orders separately.
At GAPLI the Allegro commission is Part 1 of the seller's commission, settled by offset. When it is not yet known, the Fulfilment Pool returns it once Allegro reports it, usually within 2–3 days.

How does Allegro calculate the commission on a sale?

Allegro calculates the sales commission at the moment the buyer wins an auction or uses Buy Now. The base is the final item price plus the delivery cost the buyer pays. If the buyer pays nothing for delivery (free shipping or Allegro Smart!), delivery is left out. The rate depends on the category, the price and the number of items.

Allegro rounds the commission up to the full grosz. Ad-type categories carry no sales commission, only a listing fee. The percentage rates for each category are published in Allegro's fee tables, and allegro.cz, allegro.sk and allegro.hu have their own tables in their own currencies.

What goes into the commission base	Included?
Final item price (after any discount)	Yes
Delivery paid by the buyer	Yes
Delivery at 0 PLN or under Allegro Smart!	No
Number of items bought in a multi-item offer	Yes, it changes the amount

Commission is not always visible straight away. Allegro reports it with a delay, sometimes hours or days after the purchase (see the GAPLI glossary entry on marketplace commission). Any tool that calculates order profit at the moment of sale has to correct the figure once Allegro reports the real amount.

When can you get Allegro commission back?

You can get the commission back when the transaction did not go through, as long as Allegro's system data confirms it was not the seller's fault. Some cases are refunded automatically, others need a claim within 45 days of the transaction. Allegro refuses when the buyer was not refunded through Allegro or says the seller was at fault.

The rules are spread over two Allegro help articles: automatic transaction discounts and when commission can be recovered. The table summarises them.

Situation	Commission back?	How
Buyer cancels an unpaid order	Yes	Automatically, no claim
Buyer pays twice for the same offer within 24 hours	Yes	Automatically, no claim
Return through the "Moje zakupy" form for a reason such as "doesn't suit me", return without giving a reason, bought by mistake, or damaged in transport	Yes	Automatic or by claim, if the buyer was refunded through Allegro
Return for a quality reason: wrong item, missing part, late delivery, other defect	Only if your sales quality is "Neutral" or higher	Claim
Buyer paid through Allegro but was not refunded the same way	No	—
Buyer replies to Allegro's email that the seller was at fault	No	—

The quality condition links commission recovery to how well the account performs. Allegro's sales quality has four levels (Super, Good, Neutral, Needs improvement) and is scored on dispatch speed, refunds, responses and complaint handling. An account that falls below "Neutral" loses refunds on exactly the returns that are most common in dropshipping: wrong, late or damaged goods.

How do you file a commission refund claim on Allegro?

You file the claim in the Allegro seller panel or through the Allegro API, no later than 45 days after the transaction. In the panel, open Orders, choose the offer, then Actions, then Commission refund, tick the products and submit. Allegro decides on the basis of its system data and sometimes emails the buyer to confirm what happened.

A few practical rules make claims more effective:

Do not file claims for automatic cases. Cancelled unpaid orders and duplicate purchases are refunded without a claim. Allegro recommends turning on automatic refunds to buyers, so these cases close by themselves.
Refund the buyer through Allegro first. If the buyer paid with Allegro payment methods and was refunded another way, the claim is refused.
Keep the tracking number on the order. For cash-on-delivery orders without a tracking number, Allegro may refuse the claim.
Watch the calendar, not the order status. The 45 days run from the transaction, not from the return. A return reported late in the 14-day return period can leave only a few weeks to claim.
Check the result in your Allegro billing. A claim decision is not money in the account until the matching credit appears in your billing entries.

How does GAPLI handle the Allegro commission for its sellers?

At GAPLI the Allegro commission does not come out of the seller's pocket. Allegro deducts it from the payout to your account, and you pass on to GAPLI the amount after that deduction through the Fulfilment Pool. This commission is Part 1 of your commission, settled by offset. Part 2 is the transaction commission GAPLI transfers to you.

GAPLI is a Polish full-dropshipping platform: the seller connects an Allegro, Erli or Aderlo account or a WooCommerce or Shopify store, and GAPLI supplies products from partner wholesalers, forwards orders, tracks parcels, issues customer invoices and settles the money. For Allegro, the integration page states that customer returns are read from Allegro with refund deadlines tracked, and that GAPLI files commission refund claims for transactions that fell through.

What happens when the commission is not known yet?

Because Allegro reports commission with a delay, the Fulfilment Pool sometimes pays for an order before the commission is known. It then takes the full amount the customer paid and returns the commission automatically once Allegro reports it, usually within 2–3 days and occasionally up to 3 weeks (GAPLI FAQ). When the commission is known straight away, the Pool takes the amount after commission from the start.

How is one order settled?

The worked example on the GAPLI pricing page uses a PLN 200 Allegro order with rounded, illustrative amounts. It shows the mechanism and is not a promise of earnings.

Item	Amount
Customer pays on Allegro (gross)	200.00 PLN
Allegro commission deducted from the payout	20.00 PLN
You pass on to GAPLI from the Fulfilment Pool	180.00 PLN
Order profit (net price − goods − operating costs − commission)	46.60 PLN
Part 1: Allegro commission, settled by offset	20.00 PLN
Part 2: paid out to you (70% of profit)	32.62 PLN

What changes when an order is returned?

The commission on the returned items is cancelled, which is why Part 2 becomes payable only after the order is "Fulfilled" and the 14-day customer protection period has passed. If the buyer's refund is paid from your marketplace account, the Fulfilment Pool gives you back the amount it took for the returned items. Returned goods go to the Virtual Warehouse, and their wholesale cost is frozen in your e-Wallet until they are resold (how returns work).

Event	What happens at GAPLI
Allegro has not reported the commission yet	Pool takes the full amount, commission returns once reported
Transaction falls through	GAPLI files the commission refund claim with Allegro
Customer returns the goods	Commission on returned items cancelled; Pool returns its amount if you paid the refund
Returned goods resold	Frozen wholesale cost released in the e-Wallet

How do you detect charges from Allegro Buyer Protection?

Look in your Allegro billing, not in the order list. When Allegro pays a buyer compensation under Allegro Buyer Protection, it adds that amount to the seller's bill. The order itself can still look delivered and paid. Match every Buyer Protection entry with its order and decide whether to appeal.

Allegro Buyer Protection covers buyers for up to 20,000 PLN per purchase: parcels that never arrived, items not as described, unrefunded cancellations (Allegro Help). The seller avoids the charge by meeting Allegro's deadlines:

Seller obligation	Allegro deadline
Process a complaint and tell the buyer the decision	14 days
Refund after the buyer cancels	2 days from cancellation
Refund after a return	7 days from receiving the return parcel

A Buyer Protection charge is a separate cost category. It is neither a regular return nor a commission refund, so keep it out of your return totals. Booking it as a return makes the books show a refund that never happened, and booking it nowhere overstates profit.

A monthly detection routine

Export the billing entries for the month from the Allegro panel and find the Buyer Protection entries.
Match each entry to an order by order number. In the GAPLI panel each Allegro order carries its tracking number and delivery status.
Collect evidence for entries you dispute. Allegro accepts confirmation that the buyer was refunded, that the product was dispatched (tracking number) or that the issue was resolved (correspondence).
Appeal with that evidence through Allegro and keep the answer with the order.
Track the total per month. A rising number usually points to a delivery or product description problem, not to bad luck.

What should you check about Allegro commission before Q4?

Check three things before the peak: that your claim deadlines fit the season, that your sales quality stays at "Neutral" or above, and that your Fulfilment Pool can carry gross amounts. Black Friday falls on 27 November 2026. For an order placed that day, the 45-day claim window closes on 11 January 2027, when post-holiday returns are still arriving.

Check	Why it matters in Q4	When
Automatic refunds to buyers switched on in Allegro	Cancelled and duplicate orders then close without claims	Before November
Sales quality at "Neutral" or higher	Required for refunds on quality-reason returns	Weekly through Q4
Handling time and tracking numbers correct	Dispatch speed feeds sales quality; tracking backs up claims and appeals	Before November
Fulfilment Pool funded for peak volume	When commission is not yet known, the Pool takes gross amounts	Before Black Friday
Billing reconciled monthly	Buyer Protection charges and commission credits are visible only there	December and January

The wider Black Friday checklist, including returns as a separate cost line, is in our guide to protecting margins on Allegro during Black Friday 2026.

Do negative reviews affect Allegro commission recovery?

Not directly: Allegro's refund rules look at sales quality, not at the rating list. In practice the two move together. Late dispatch, wrong items and slow complaint handling produce negative ratings and lower sales quality at the same time. Below "Neutral", returns for quality reasons stop qualifying for a commission refund.

That makes reputation and commission one problem with one fix: dispatch on time, describe products accurately and answer buyers quickly. How Allegro's rating system works, and what you can and cannot get removed, is covered in our guide to negative reviews on Allegro in dropshipping.

Frequently asked questions

What is a transaction discount on Allegro?

It is Allegro's name for a refund of the sales commission (in Polish rabat transakcyjny). The seller receives it when a transaction does not go through, automatically in some cases or after a claim. The claim must be filed within 45 days of the transaction.

Is the commission refunded when a buyer cancels before paying?

Yes. For a cancelled unpaid order Allegro refunds the commission automatically, without a claim. The same applies when a buyer pays twice for the same offer within 24 hours.

Can I claim the commission back after 45 days?

No. Allegro accepts commission refund claims for 45 days from the transaction. That is why claims for returns reported late, especially after the holiday peak, should be filed as soon as the return is confirmed.

Do I pay the Allegro commission myself when I sell with GAPLI?

No. Allegro deducts the commission from the payout to your account, and you pass on to GAPLI only the amount after that deduction. The commission is Part 1 of your commission, settled by offset. Opening a GAPLI account and the Start plan are free (pricing), and you can create an account without a payment card.

Sources

GAPLI data (settlement mechanism, worked example, Fulfilment Pool, returns, Allegro integration scope): GAPLI database, as of 8 Oct 2026
Allegro Help: How Allegro calculates the sales commission
Allegro Help: How to recover the transaction discount (commission refund)
Allegro Help: When commission can be recovered if a contract was not completed
Allegro Help: Automatic transaction discount without a claim
Allegro Help: Allegro fees and commission tables
Allegro Help: Sales quality dashboard and metrics
Allegro Help: What Allegro Buyer Protection is and what to do when a customer applies for compensation

Allegro Commission Recovery in Dropshipping: 2026 Guide